Introduction

StarMatch Technologies Private Limited ("StarMatch", "we", "our", "us") is committed to protecting personal data across digital platforms, retail locations and consultation services. This document explains how we collect, use, store and protect your data in compliance with Indian and applicable global laws.

Privacy & Data Protection (DPDP Act, 2023)

• Clear Privacy Policy explaining data collection, purpose, IP usage and third-party sharing
• Explicit consent before collecting personal and sensitive data
• Consent withdrawal option available inside the app
• User rights to access, edit and permanently delete data
• Parental consent verification for users below 18
• Data minimisation and defined retention schedules
• Internal breach reporting and incident response system

Information Technology Act, 2000

• Published Terms of Use, Privacy Policy and User Agreement
• Appointed Grievance Officer with 15-day redressal mechanism
• Content reporting and takedown system
• Safe-harbour protection for user-generated content

Consumer Protection & Advertising Compliance

• Clear disclaimer: astrology is belief-based and predictive
• No guaranteed, scientific, medical or financial claims
• Transparent pricing, refunds and offers
• Strict controls against misleading statements

Data Storage & Security

• Secure cloud infrastructure (AWS / Azure / GCP)
• Encryption at rest and in transit (HTTPS / SSL / TLS)
• Role-Based Access Control (RBAC)
• Audit logs, backups and breach response SOP

User Consent Framework

• Clear consent screen before app usage
• Consent logs with version, date and time
• Separate consent for AI readings, marketing and recordings
• Right to delete data anytime

AI-Driven Interaction Compliance

• AI disclosure and disclaimer on predictive outputs
• Human escalation for high-risk conversations
• AI audit logs and content filtering
• Periodic AI safety and bias reviews

Contracts & Liability

• Limitation of liability and disclaimers
• Indian law with Bengaluru jurisdiction
• Code of conduct for users and consultants
• Confidentiality, IP and payment terms